Crescent Moon Pet Collar Charm

USA Domestic Shipping Policy

 Shipment processing time

All orders placed Monday to Friday until 5 pm will be processed on the same day. Orders placed on weekends and holidays are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone. Note that delivery delays can occasionally occur. 

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Free shipping is available for USA domestic orders. Delivery estimate is between 5 and 8 business days.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Magic Oppel is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 Damages

Magic Oppel is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 Please save all packaging materials and damaged goods before filing a claim.

Returns Policy 

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order, we are happy to take back the product(s) and issue you a full refund of your purchase. Our Returns Policy provides more detailed information about options and procedures for returning your order.

How do I track my orders?

To track your order, check the email that was sent to you when you purchased online. You should have a tracking number available.

Just go to the USPS website tracking page and paste the tracking number for your order.

https://tools.usps.com/go/TrackConfirmAction_input

Delivery/Shipping Timeline

The delivery/shipping timeline is informed on the "Shipping Policy" page.

I’ve provided the wrong address; how do I change it?

If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out very shortly after you place your order. If your order has already entered the shipping process, we won't be able to stop it. MagicOppel should not be responsible if you entered an incomplete and/or incorrect shipping address. Our system that processes orders just follows what you supplied.

Can I cancel my order immediately after I place it?

We're sorry, but once we've started preparing or shipping your order, we can't cancel it. If you cancel your order BEFORE we start this process, there's a 15% fee to cover costs for restocking and credit card refunds.  Here are some reasons we can't accept for cancelling:

Changing your mind about wanting the items: We can't do this because it helps us offer good prices. Before ordering, make sure you really want the items.

Finding a cheaper price somewhere else: Before ordering, make sure you're okay with the price here.

Which courier company do you use to deliver my order?

We work with USPS for USA domestic order shipment.

Exchanges & Returns

To make exchanges and returns, it is necessary to contact the store by email MagicOppel magicopplellc@gmail.com, informing the problem that occurred.

With direct access, you can better clarify your doubts regarding the exchange of your product. Check the warranty period in the product description.

Also refer to our returns policy at this link. 

How long does it take to get my order delivered?

Your order will be delivered according to the type of shipping option that you selected upon checkout. For more information, check our Shipping Policy here.

What payment methods do you offer?

You can pay by all major credit cards: Visa, MasterCard, Discover, Amex, PayPal Express, Shop Pay and more.

Can I exchange a product for a Gift Card?

If you decide to exchange a product we've already sent you for a gift card, we'll consider it the same as canceling your initial order. You'll incur a 15% fee to cover restocking. Once we get the original product you bought back to us, we'll issue you a gift card for the same amount you paid, minus the restocking and credit card fees. You'll need to cover the shipping expenses for returning the original product and getting any new items you buy with the gift card.

Can I pay in installments?

Yes! We’re excited to let you know that our store offers Shop Pay when you spend U$50 or more online.

Shop Pay gives you more ways to buy now and pay later. There are no late or hidden fees, and you’ll never pay more than you agreed to up front. You can check your balance in the Shop app any time.

HERE’S HOW:

1. Check out with Shop Pay. Fill your cart and check out with Shop Pay.
2. Choose the payment plan that works for you. Choose 4 interest-free payments or monthly

installments.

3. Get what you want and pay over time. You’ll be prompted to make the rest of your payments.

 Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses.